GTSavingGrace's profile

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1 Message

Sat, Mar 21, 2020 11:00 PM

sent a new sim to the wrong adress again, Now i can't get ahold of anyone

I found my old sim, is there anyway to reactivate it?

They sent my new sim to the wrong adress that i haven't lived at in a year, but that address doesn't show in the system just my current.  I have already gone rounds with trying to get that resolved but i just found my old sim that i thought i had lost.  Can that just be reactivated?


Official Employee


52 Messages

1 y ago

Hello GTSavingGrace,


I appreciate you reaching out on the forums and I’m sorry to hear about the issue with your address.  I’m glad that you found your old SIM card, it is always exciting to find something you once thought was lost.


I’d love to look into your account to see what options we have for you.


Please reach out to me via private message.  Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button.  In your private reply please include the following information so that I may authenticate and access the account;


First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file.  


Thank you for your time and patience,



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