Frequent Visitor
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5 Messages
Samsung S10e BYOD Where have people bought it from and got it to work?
Hey all,
I want to replace my phone and ultimately do a SIM swap. Which vendors have people managed to source an S10 or S10e from and got it activate on Xffinity? Since I will not have access to the IMEI until I buy it, and I know which model versions to avoid but I want to focus on vendors where people bought the correct unlocked model.
Thanks,
XfinityChrisL
Official Employee
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280 Messages
5 years ago
Hello merlincryst,
Thanks for taking the time to post to the forum. I’ll be more than happy to provide more information on this front.
When acquiring your new device, the one model number that you want to avoid is a device model number ending in ‘U1’. Also, as it pertains to Samsung Galaxy S10, S10+, S10e, make sure you do not purchase from AT&T or Charter. None of the models mentioned from those service providers are compatible with the Xfinity Mobile BYOD (Bring Your Own Device) program.
I’ll keep looking into this for any new developments and will post again if I come across any new info.
Hope this helps. Don’t wait to reach back out if you have any further questions.
Chris
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slamor07
Contributor
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57 Messages
5 years ago
I purchased mine from BBuy.
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WKG
Contributor
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277 Messages
5 years ago
I purchased mine from XM (2 times) and got one card for both credits which I applied it to one phone.
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JoelZaslofsky
New Poster
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1 Message
5 years ago
@ComcastChrisL,
Almost a year after you wrote this, is it still true that any Samsung Galaxy S10 model with a model number ending in a "U1" isn't compatible with Xfinity's BYOD program?
I'm considering buying a Samsung Galaxy S10e from Swappa.com, model number SM-G970U1, but I obviously won't if I know for sure that it won't work with Xfinity Mobile.
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WKG
Contributor
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277 Messages
4 years ago
I bought 2 from XM and had no problem with them including debit card sent on time and since used.
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XfinityJim
Official Employee
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32 Messages
4 years ago
Hello @WKG . Thank you for reaching out for help with Xfinity Mobile service, via Xfinity Community Forums. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://comca.st/3u2slrw
You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/3fu3MOU
Thank you for participating in our community.
(edited)
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