U

Visitor

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1 Message

Tue, Oct 12, 2021 5:50 PM

Samsung A50 loses service after disconnecting from WiFi network.

Hi, I see there are many people with the same problem but no solution that I've noticed. How do I fix this? Xfinity? 

Responses

Visitor

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5 Messages

4 d ago

Their response will be to verify your phone software is up to date, then contact Samsung.  Also maybe do a network reset, and then a factory reset.

None of that works.  I found that disabling wifi calling helped, but that's no good if you're in an area with a weak signal.  They don't suggest that because it increases Xfinity's costs to Verizon.

The only real fix is to unlock the phone and install the generic "XAA" firmware, which changes the model number to A505U1.  This problem occurs with Comcast CCT firmware on model A505U phones.

Official Employee

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21 Messages

3 d ago

Good afternoon, I am sorry to hear you are having issues with connectivity on your phone. Have you reached out to the manufacturer for assistance on this? 

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