Samsung A50 loses service after disconnecting from WiFi network.

Whenever I leave a location where I am connected to a wifi network, my phone will lose all cell service. I get an "emergency calls only" notification and I cannot receive texts or calls. The only solution I've been able to find is to toggle airplane mode on and off and then it will connect, but that's hardly any solution at all...it's a giant pain and one that I shouldn't have to deal with. The phone and network should just "work." Very frustrating...any help would be appreciated.

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Responses

XfinityMartyR

Official Employee

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2.3K Messages

4 years ago

Hello, @Amadson! Thank you for reaching out to us over our Community Forums. I would suggest ensuring your Samsung A50 has the most recent software update to see if it helps with this issue. You can find out how to update your phone in the following link.

https://www.xfinity.com/mobile/support/device-troubleshooting?page=device/samsung/galaxy-a50/topic/software/install-a-software-update/1

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Amadson

Visitor

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4 Messages

@ComcastMartinR - Software is up-to-date and the problem is still occurring.

4 years ago

0

XfinityBillie

Official Employee

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3.4K Messages

I'm truly sorry to hear this! I know how frustrating it can be when a cell phone isn't working. Just to confirm, is this an Xfinity Mobile device or do you have cell service with another provider?

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4 years ago

0

A

Amadson

Visitor

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4 Messages

yes, it's on xfinity mobile.

4 years ago

0

XfinityBillie

Official Employee

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3.4K Messages

Thank you for clarifying that. I'm happy to see what we can do to help you resolve this issue. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

A

Amadson

Visitor

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4 Messages

@ComcastBillie - It won't allow me to send you a private message. Your username doesn't appear in the to: field when I try and type it in.

4 years ago

0

Plan

Amadson

Samsung A50 loses service after disconnecting from WiFi network.

XfinityMartyR

Amadson

XfinityBillie

Amadson

XfinityBillie

Amadson

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