U

Visitor

 • 

2 Messages

Mon, May 2, 2022 10:35 PM

S22 Series 5G connection

Is anybody besides my wife and I have an issue getting a 5g connection on Xfinity?  We have had our phones for a month now and have never seen the 5G symbol at the top of the screen saying we have a 5G connection.  Just get an LTE+ symbol.   Our kids all have apples and they get a 5G symbol when at our house so we know there is a signal.   I have been online and on the phone with Xfinity mobile for 3 days and always ends with, we will have our technical department call you.  NO return phone call ever happens.

So is anybody else with an S22 plus or S22 Ultra having issues connecting to Xfinity 5g??

Official Employee

 • 

155 Messages

5 m ago

@user_ec43c9Thank you for taking the time to reach out on our Xfinity forums. Due to account security, we are limited on access to your Xfinity Mobile account here on social media. We recommend reaching out to our experts to ensure your concerns are resolved. You can reach them by texting or calling 1-888-936-4968. You can also chat with an expert here http://www.xfinity.com/xfinityassistant/?channel=Mobile 

Visitor

 • 

1 Message

5 m ago

Maybe it's your mobile plan, only the unlimited data plan supports 5g, the rest don't. 

Visitor

 • 

1 Message

4 m ago

I received a new unlocked S22 Ultra yesterday. I went to the Xfinity store and they ported my number from Verizon. Today when I out I realized I didn't see the 5G symbol on my phone. My old phone was S21+. I never had a problem connecting with Verizon 5G. Did you ever get your issue fixed?

Visitor

 • 

1 Message

3 m ago

Two weeks ago, I purchased an unlocked S22+ from Samsung.

I have had three sim cards installed by Xfinity. All have the same results. No 5G.

The "Network Mode" option from which to select 5G is simply missing (not greyed out).

I checked with another customer's Android phone while at Xfinity today.

He was getting 5G and did have the "Network Mode" option tuned to 5G.

Is it an Xfinity compatibility firmware issue (as techs at Samsung have told me) or it a Samsung issue (as Xfinity tells me)?

I tried downloading "Hidden Settings" app as was suggested in a post which also fails to bring it up.

Can anyone suggest a fix to getting the missing "Network Mode" option.

Is it an Xfinity issue or is Samsung getting their phone back.....

Have now sent no less than 40 hours on this.........Not happy with Samsung or Xfinity.

Official Employee

 • 

102 Messages

Hello, thank you for reaching out today! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat:  https://comca.st/2Vn7Xpj Thank you for participating in our community

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

2 m ago

I'm having the exact same issue! Multiple chats, and multiple phone calls all end with no results! I can't seem to get any help. I'm likely going to another carrier as this is unacceptable customer service! 

Official Employee

 • 

359 Messages

Good evening and welcome to Comcast @user_3c808d ! Thank you so much for reaching out to us about our Mobile service. Unfortunately, we don’t have access to that specific information. However, our amazing Mobile Team that can assist you with your question. Please reach out to them at 1 (888) 936-4968 or Chat: https://comca.st/3cnxJSI. They will definitely be able to further assist you. Hope you have a great rest of your week. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here