Visitor
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2 Messages
S20 plus 5g
My S20 plus 5g still has Android 10! No visual vm. Last update was 2/2020!
Other carriers including Verizon are updating to Android 13!
What hasn't my phone been updated????
Visitor
•
2 Messages
My S20 plus 5g still has Android 10! No visual vm. Last update was 2/2020!
Other carriers including Verizon are updating to Android 13!
What hasn't my phone been updated????
XfinityRoberto
Official Employee
•
1.7K Messages
2 years ago
Hello and welcome to Comcast. I am sorry to hear your mobile has not received any updates.
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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