Pocho2003's profile

New Poster

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1 Message

Sun, Feb 23, 2020 5:00 AM

S20 compatibility

I purchased the s20 base model from Samsung. It's unlocked. Will it be compatible with Xfinity Mobile?

Responses

Visitor

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5 Messages

5 m ago

Its not compatible. Pretty easy to check on your website.

Official Employee

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12 Messages

5 m ago

If purchased unlocked from Samsung it should be compatible. If you check the Xfinity Mobile website and it fails, you can direct message me the IMEI of your device and I would be glad to look into it. But it should be compatible.

Visitor

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2 Messages

5 m ago

Well here it is over a year after Xfinity has said they will support Samsung Galaxy s20 line in March 2020 and still no support for BYOD. Funny though Xfinity Mobile uses Verizon's  CDMA /LTE frequencies and even though I have an unlocked AT&T phone it is compatible on Verizon but not Xfinity. I understand that Xfinity is an MVNO, that is not a frequency but a service Xfinity provides and Verizon handles all the actual underlying network. So why is it another year out and I still can't BYOD my device ?

Not trying to sound rude just confused as to why xfinity doesn't want my business.

Official Employee

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12 Messages

Sorry for your frustration. Unlike the unlocked phones sold by Samsung or Best Buy, the S20 purchased from another carrier (even though it is unlocked) requires a software update before it can work on Xfinity Mobile. We are waiting for that software update from Samsung which should be available to customers near the end of May.

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Visitor

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5 Messages

Larry please check out my IMEI. <Edited PII> want to use it with xfinity. Thanks.

(edited)

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