Sun, Feb 23, 2020 5:00 AM
5 m ago
1 y ago
@ComcastChrisL any update to when a Verizon S20 ultra will be compatible with the xfinity service? I bought a brand new one and the website says the IMEI number is not compatible on the network even though i have some older android verizon phones that are.
Thanks again for keeping the conversation going. We appreciate everyone's time and support! As of now, the status of the situation remains unchanged. The S20 base model is currently not supported by XM's BYOD program.
I'll make sure to post any developments on this front to this thread.
I wish I had researched this better. I too recently purchased a new Unlocked S20plus because my phone was stolen recently. I get it and it says that it cannot be used on xfinity 😞 i put in a new xfiniti SIM card and have just been using the phone to surf at home on my wifi.@ComcastChrisL is there ANYTHING you can do?
10 m ago
I just purchased an unlocked s20 directly from Samsung.com and it says my IMEI is incompatible.
Could ComcastChisL, who replied earlier, please address this?
9 m ago
To any reading this thread, I can happily report that Support was able to activate my Note 20Ultra (direct from Samsung) with a bit of help from their Tier 3 department.
Basically, there are some backend processes they have to do BUT I got squared away and my Note 20 is working perfectly on the network.
Notes: Xfinity Voicemail does not work (also does not work on the wife's S10) and no 5G service.
I expect that 5G will be rolled out sometime this year, its not widespread anyhow and I came from T Mobile.
I hope this helps someone!