Ebon_w163's profile

New Poster

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11 Messages

Saturday, November 19th, 2022 5:02 PM

Closed

Roaming is a lie

Apparently all the statements about roaming being included in xfinity mobile are a lie.  There is no cellular roaming, you MUST be in range of a Verizon tower.  We used to be in a total dead spot but AT&T put up a tower a year ago.  We can't get cell service.  Trying to force our devices to use that network fails.  Support (if you can call it that) can not explain or help in any way (they were so useless I finally hung up after the second person put me on hold for 15 min and never came back).  Roaming in other locations is the same story.  No Verizon, no service.  Oh bonus, they apparently suspended my account, and there is no way to fix that.  

The fact that not only is xfinity lying about the service they offer, but their support is basically non existent or grossly incompetent is just inexcusable.  Add on the fact that visual voicemail (transcription) stopped working 2 years ago (far as I can tell because you must pay for a data plan for it to work now) and the whole thing is a sham.  There is a reason you can basically have free cell service with them, you get nothing for it.

Problem Solver

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772 Messages

2 years ago

XM’s contract with Verizon is to use Verizon towers, not the few remaining roaming agreements Verizon has with other carriers. PERIOD. 

Official Employee

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1.5K Messages

2 years ago

Hello @Ebonweaver, we can certainly understand how it can be frustrating to experience issues with the service. We do have our Xfinity Mobile team that can assist with your roaming concerns by reaching out to them through the following options: 

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

New Poster

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11 Messages

2 years ago

Funny, the guy at the local xfinity store said without any doubt or hesitation that roaming is included in the plan.  He then could not explain in any way why roaming does not work as I showed him I can not connect to an AT&T tower.  And as mentioned calling or texting with xfinity is useless, it's all outsourced overseas to people who have no clue what they are doing and don't speak fluent English.

Problem Solver

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772 Messages

@Ebon_w163​ Xfinity only has a domestic roaming contract with Verizon, which does have coverage throughout the U.S. 

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