Jwdevalue's profile

New Poster


1 Message

Wed, Dec 18, 2019 2:00 AM

Returning phone

I am a 2 year account holder. I recently moved and lost tv service. My new home location does not offer tv services so now I am hit with a $20 per line fee for not having tv service. I plan on switching carries and still have a balance on one phone. How can I return the phone without paying off the $500? I will be porting the number to new service

This conversation is no longer open for comments or replies and is no longer visible to community members.



Official Employee


65 Messages

1 y ago

Hi Jwdevalue, thank you for reaching out to us on the Forum. I am sorry to hear that you are leaving Xfinity Mobile, I can understand your decision. Having to pay the extra $20.00 a month per line adds up quick.


Since you are no longer with in the buyer’s remorse time frame, we do not have an option for you to return your device. When you port out your number this will cancel your service, being that your residential service is no longer active you will be charged the remaining device balance in full. You can pay partial payments to the device prior to cancelation to bring the cost down and prevent being charged a huge amount once you port out.


Here is a support article with information on what happens when you cancel all services and have a device payment plan.




I hope this information helps. Please feel free to reach out if you have any other questions.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here