1 Message

Fri, Aug 5, 2022 5:43 PM

Return Mailing Label Never Received

I started a return on July 31 in store for an iPad.  I was told I would receive the label in my email within 24 hrs.  Aug 1st nothing received.  Called Xfinity and was told a request will be submittted for a Return Label and would receive in 24 -48 hrs.  Aug 2nd STILL nothing received.  Spoke to 2 Agents and getting the run around...they supposedly sent another request to have a Return Mailing Label issued was told 3-4 hrs and then 24-48 AGAIN.  Called and spoke to 2 agents on Aug 3rd and was told a manual request was sent to Fedex and set as Priority and it will automaticcally be sent to my email and would be received in 48-72 hrs.  Every Agent verified my email and nothing has come thru.  If it is being sent by email HOW can it take multiple days???   IT HAS BEEN ALMOST A WEEK AND STILL NO LABEL HAS EVER BEEN RECIEVED.  I NEED TO SEND BACK THIS IPAD THAT I DO NOT WANT.  My REFUND has ALREADY been approved and received back on my card.  None of the Agents would even offer or give me a Return Address so I can mail the iPAD back at my own expense.  This is absolutely ridiculous  and I am considering canceling my Mobile service and going back to Verizon, I am sorry I ever switched!!!    


Official Employee


2.8K Messages

11 d ago

Hello and thanks for taking the time to reach out to us on our Forums page in regard to your Xfinity Mobile account. I hate to hear this has been your experience trying to work with us and get a return label for the iPad. This is never the type of service we strive for our customers to receive, and we certainly do not want to lose you as a customer. We truly apologize for any frustration or inconvenience caused by this. 


Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. I know you stated you tried calling in, have you tried texting 1 (888) 936-4968, or reaching out to our secure online chat at https://comca.st/3A0zVcq where an Xfinity Mobile expert is available 24/7?

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