Visitor
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1 Message
Restricted Data Usage
how to limit data usage on smartphone with xfinity mobile. Sitting on couch using phone, while WiFi is blinking above the TV, I forgot to switch from data to WiFi. Looking at the transmitter for Xfinity WiFi I get reminded to switch off the Data Usage. I do not go anywhere but sit on my couch. The data sends me reminders via email that I am going over my limit and charges me extra data, I will respond to my congress person next chance we meet again. Mybe others are over charged for data usage, we will find out with my state representative. How can a company add data because of a limit reached and without consent charge extra data?
CCAaron1
Problem Solver
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954 Messages
4 years ago
Hello, @user_84b875. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3QBpF02 where an Xfinity Mobile expert is available 24/7?
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