1 Message

Wed, Jun 9, 2021 11:42 PM

Requested replacement Galaxy S21 Ultra

I was in this past Sunday to get a replacement phone due to damage. The screen has become inoperative as of today. I am looking to see when the phone will ship or an information about the repair.


Official Employee


12 Messages

2 m ago

Thank you for reaching out to us this evening. I am sorry to hear your phone was damaged. Unfortunately, our team here does not have access to Xfinity Mobile Accounts, however, our highly trained Xfinity Mobile experts will be more than happy to assist you. 


You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/2TpC1iZ


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