Replacement Phone Wont Pass Tier 2
I went into the Xfinity store and got a replacement phone (Samsung S21) on June 11, 2021 and for some reason it is still in Tier 2 and will NOT move on to Tier 3, which is full activation. The original phone is paid off as well as the replacement phone, which shows the full remaining balance. I have spoken to five different people that are associated with Tier 3 and was told that the problem would be fixed. NOTHING has been fixed and now I have moved to a different carrier and got different phones with no problems on new activation. However, Xfinity still shows me having two phones the same. How can I get this resolved since this has been an issue since June 11, 2021? I forgot to mention, that they are billing me for phones I do NOT have. Any help would be greatly appreciated.