xylvb's profile

Regular Visitor

 • 

3 Messages

Sun, Nov 15, 2020 11:00 AM

Closed

Replacement iphone won't activate

I purchased an iPhone 12 Pro Max from Xfinity to replace my old iPhone XS (also purchased from Xfinity). The new phone says it's still not activated after two days. I talked to Xfinity Mobile twice yesterday and they told me to keep waiting. Today, the Xfinity Mobile web site shows it's activated but the phone says it's not and it won't work.

 

I've tried using the old SIM card in the new phone and it works, but I'm worried that doing this will confuse my account.

 

I tried calling Xfinity again today (Sunday 11/15) but the recording says the office is closed. 

 

Any suggestions would be appreciated.

Thanks

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wpaulo

Contributor

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99 Messages

2 y ago

It's worth a try.. 

Put the new Sim in the new phone and turn it off and leave it off for about half an hour. 

Visitor

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8 Messages

@wpaulo

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Should only take 24 hours according to the FCC. Make a complaint. I have been waiting for 4 days at this point! 

 

Regular Visitor

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3 Messages

2 y ago

Didn't work but thanks for the suggestion.

Visitor

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8 Messages

@xylvb

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Should only take 24 hours according to the FCC. Make a complaint. I have been waiting for 4 days at this point! 

 

Regular Visitor

 • 

3 Messages

2 y ago

Thanks for your other suggestions. I spoke to Xfinity today and they are letting me use my sim from my old iPhone.
Take care

Visitor

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8 Messages

@xylvb

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Should only take 24 hours according to the FCC. Make a complaint. I have been waiting for 4 days at this point! 

 

Visitor

 • 

8 Messages

1 y ago

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Should only take 24 hours according to the FCC. Make a complaint. I have been waiting for 4 days at this point! 

Visitor

 • 

8 Messages

@user_6eaeeb

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Should only take 24 hours according to the FCC. Make a complaint. I have been waiting for 4 days at this point! 

 

Visitor

 • 

8 Messages

1 y ago

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Should only take 24 hours according to the FCC. Make a complaint. I have been waiting for 4 days at this point! 

Visitor

 • 

8 Messages

@user_6eaeeb

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Should only take 24 hours according to the FCC. Make a complaint. I have been waiting for 4 days at this point! 

 

Visitor

 • 

8 Messages

1 y ago

If your activation has taken longer than 24 hours Complain!

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Should only take 24 hours according to the FCC. Make a complaint. I have been waiting for 4 days at this point! 

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