Visitor
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1 Message
Refund from Canceled Order
Ordered phone. Phone was shown as on back order until August 20th. Canceled order and my card has yet to be refunded. When will my refund be sent back to the card I paid with order.
Visitor
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1 Message
Ordered phone. Phone was shown as on back order until August 20th. Canceled order and my card has yet to be refunded. When will my refund be sent back to the card I paid with order.
Responses
XfinityAdrienne
Official Employee
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28 Messages
2 m ago
Hey there, thank you so much for reaching out to us. The funds should be made back available to you in 3-5 business days. If you are not seeing the funds after that, we would recommend reaching out to your Financial Institution. We would recommend also reaching out to our awesome phone support team if you need further assistance with the refund on our side. You can reach them by texting or calling (888) 936-4968.
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