RE: How to Escalate to Higher Mgmt for [Edited: "Inflammatory"] Customers
Same here I [Edited: "Inflammatory"] really very very bad customer service experience with Agent "Mhel" (ID- 032597)
Had Xfinity mobile and comcast xfinity internet plan at same address <xyz>.
Having 3 lines (2 lines are of my own device and 3rd line is in promotion i.e. iPhone SE with 24months of contract).
Now I have changed address to new location <abc>.
At old Address XYZ I used to pay 30$ plus taxes for 3 lines with 3GB shared data.
Looks like they have a process NOT to transfer promotion phone line to the new address. now they are asking to pay 25$ for services(As I have NOT having internet service at old address) and need to pay 15$ per month with 1GB data minimum. i.e. 25$ + 15$ = 40$ plus taxes.
Instead of paying 30$ per month, now I have to pay 70$ plus taxes per month.
I personally feel Xfinity mobile is cheating customers with the wired process they have in place.