J

Visitor

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3 Messages

Saturday, November 12th, 2022 9:06 PM

Radom service charges??

I received an updated billing statement mentioning  extra fees for “Service for unlimited talk and text”?!? Why is that?! It just showed up from today it wasn’t there yesterday??

Visitor

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3 Messages

3 months ago

[Image Removed: "Personal Information"] I have seen that there were texts or pictures “sent” to a different country at that…that I DIDNT DO from me??? 

(edited)

Official Employee

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277 Messages

Hello @Jennybooboo thank you for reaching out through our forum. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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