Problems With Diamond Reward of Apple Watch SE or $299.99 off a more expense Apple Watch Model
Another reward complication is vexing me, as happened in 2022 and 2021.
I qualified for the free Apple Watch SE back in late-August. On September 5th, I got an email that there are no SEs in stock, but I can use the $299.99 towards the purchase of another Apple Watch.
Let me state here that the purchase period is clearly stated in the fine print as << Offer available from 8/23/23 to 9/21/23 >> . Now, to me that means that today, which happens to be Thursday, the 21st of September, AD 2023, is the last day to take advantage of the offer.
Due to complications beyond my control, I only was able to get my new iPhone 14 Pro (a no-fee upgrade that turned out to be nearly as complicated as one attempted over a year ago) yesterday. Even setting up the phone at the Xfinity Shop was problematic, as their wifi was struggling with updating the new phone to iOS 17. I had asked the agent about the Apple Watch promotion, intending to get that done last night after the phone was set up. He said the stores could not do it, but I could online today or by tomorrow.
So although I'm not one to wait to the last minute, today - what I thought was the last day of the promotion - was the day I went to put in the order in my Xfinity Mobile account. However, the offer is GONE! I called Xfinity Mobile, and was told by a nice enough guy that the date range actually would exclude the 21st of September. That made no sense to me. He also said that regardless, the Series 9 watches would be categorically excluded from that offer, anyway. I see absolutely no mention of that anywhere.
I then remembered a prior year's rewards trouble, and found a post about that here in this forum, with a number for the office that handles such promotions. I called them late this morning. The person had no idea about the promotion details, and apparently found no resources. Event though I had told her the Customer Service people at Xfinity Mobile's toll free number were no help, doesn't she transfer me to them?!?
Is it me, or what? I would expect precise language in any such offer. It the reward redemption period truly was only through Wednesday the 20th of September, it should quite clearly say something like "order must be placed by 11:59PM Tuesday, September 20th. If some Apple Watches were excluded even thought their price was over the $299.99 bill credit, it should specifically say so.
I do hope to yet get the larger-sized Apple Watch 9 in midnight black, with the benefit of saving $299.99 - but have found no help at Xfinity Mobile's phone number, at the store, or with the people at the Xfinity Reward's phone line.
Any helpful suggestions would be appreciated.