Contributor
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64 Messages
Problems With Diamond Reward of Apple Watch SE or $299.99 off a more expense Apple Watch Model
Another reward complication is vexing me, as happened in 2022 and 2021.
I qualified for the free Apple Watch SE back in late-August. On September 5th, I got an email that there are no SEs in stock, but I can use the $299.99 towards the purchase of another Apple Watch.
Let me state here that the purchase period is clearly stated in the fine print as << Offer available from 8/23/23 to 9/21/23 >> . Now, to me that means that today, which happens to be Thursday, the 21st of September, AD 2023, is the last day to take advantage of the offer.
Due to complications beyond my control, I only was able to get my new iPhone 14 Pro (a no-fee upgrade that turned out to be nearly as complicated as one attempted over a year ago) yesterday. Even setting up the phone at the Xfinity Shop was problematic, as their wifi was struggling with updating the new phone to iOS 17. I had asked the agent about the Apple Watch promotion, intending to get that done last night after the phone was set up. He said the stores could not do it, but I could online today or by tomorrow.
So although I'm not one to wait to the last minute, today - what I thought was the last day of the promotion - was the day I went to put in the order in my Xfinity Mobile account. However, the offer is GONE! I called Xfinity Mobile, and was told by a nice enough guy that the date range actually would exclude the 21st of September. That made no sense to me. He also said that regardless, the Series 9 watches would be categorically excluded from that offer, anyway. I see absolutely no mention of that anywhere.
I then remembered a prior year's rewards trouble, and found a post about that here in this forum, with a number for the office that handles such promotions. I called them late this morning. The person had no idea about the promotion details, and apparently found no resources. Event though I had told her the Customer Service people at Xfinity Mobile's toll free number were no help, doesn't she transfer me to them?!?
Is it me, or what? I would expect precise language in any such offer. It the reward redemption period truly was only through Wednesday the 20th of September, it should quite clearly say something like "order must be placed by 11:59PM Tuesday, September 20th. If some Apple Watches were excluded even thought their price was over the $299.99 bill credit, it should specifically say so.
I do hope to yet get the larger-sized Apple Watch 9 in midnight black, with the benefit of saving $299.99 - but have found no help at Xfinity Mobile's phone number, at the store, or with the people at the Xfinity Reward's phone line.
Any helpful suggestions would be appreciated.
Thank you.
Bob
Accepted Solution
BobbySevenSevenSeven
Contributor
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64 Messages
2 months ago
I am happy to report that a nice guy from Xfinity contacted me on Saturday. Although he was not able to explain what went wrong with the watch offer in question, he did let me know of a newer one (just put up, apparently), for essentially the same amount. I was able to put in for that offer on my desktop computer, with him on the line to make sure it went through. The watch arrived Wednesday.
I want to point out that the new offer (which I believe expires after the first week of October), seems to be worded a bit more clearly, to prevent date confusion, and hopefully anyone who tries to use it on the last day wont have the same issues people had with the prior watch offer.
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tuffigirl
Contributor
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149 Messages
3 months ago
The offer came out before the Watch 9 was released so it would not be included... it has to be the SE or Apple Watch 8. The offer was good until the 21st... the watch came out on the 22nd.
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BobbySevenSevenSeven
Contributor
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64 Messages
3 months ago
I'm pasting here the relevant paragraph from the email I got on the 5th of September...
Thank you for being an Xfinity Rewards member. You recently redeemed a reward to get an Apple Watch SE Aluminum 40mm on us (299.99 value). Because of high demand, we are currently out of stock of this device. However, you are still able to utilize this offer by either purchasing an Apple Watch SE Aluminum 40mm through our backorder process or using the $299.99 discount towards a different Apple Watch model.
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Offer available from 8/23/23 to 9/21/23.
Now, I will repeat that the date span to me should have allowed me to use the promotion on Thursday, 21 September, AND that towards a different Apple Watch model means just that. It was widely known the 9 Series of Apple Watches were coming out in September going back some months - and certainly known more firmly a week before the big Apple event on 12 September.
I still feel that the promotion was pulled a day too soon, and the credit towards another Apple Watch should not categorically exclude any Apple Watch offered by Xfinity over the promotion amount. It's not like I was trying to buy a Samsung watch, for crying out loud!
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XfinityBrianH
Official Employee
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254 Messages
3 months ago
Thank you for reaching out to us here today, can you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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user_9m3lg5
5 Messages
2 months ago
I have had problems with this promotion too. I am a Diamond member and I asked for the Apple Smartwatch reward, before 9/20, but somehow the promo code did not apply. I received the watch but I was billed for the device ($12.49 per month for 24 months for my free watch). I spoke with several different people at Xfinity. No one could figure out how to stop the billing for my free watch, and credit me for the amount that had already processed on my credit card. I ended up returning the watch without even opening the packing box. It took several more phone calls to get them to process a credit for the amount that I had already been charged. Then Xfinity processed a $35.00 restocking fee for an unopened Smartwatch that I returned because I did not get it for free as promised. During that process, another Xfinity agent assured me that they could get me my free Xfinity Apple Smartwatch and the same thing has happened again. I was sent a Retail Installment Contract stating that I agree to 24 payments of $12.49 for my new device that is supposed to be free for being a Diamond member. I can't find anyone that works at Xfinity to fix this so I will be sending back the second watch too. Sad story for sure.
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user_e17ced
Visitor
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5 Messages
1 month ago
Same FRAUD happened to me. I accepted the "reward" for "FREE Apple Watch," and Xfinity began secretly billing me $12.49 for "Device Payment." The agent from India on Xfinity "Help" chat had no idea about the offer and claimed I'm being charged correctly.
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