Privacy violated and How I became the MVP in Fastclaims and Why cant xfinity and assurant keep track of which lost phone is insured...

Privacy is important, and I had to be on speakerphone for 2 hours, and that didn't even fix the problem, I was aware that the main contact who was always on the liner was entertained by the eccentric nature of my life that afternoon because she sounded like she was genuinely entertained by the festival around me.  If this could be avoided than I would not have been able to give her so much information from my emails that made it a lot easier to understand why my claim was denied and having received all the 5 IMIE numbers from the previous claims they arrived at an answer but Assurant kept coming up with a denial and information was not being synced from Xfinity and vice versa.  So I don't think it was a sign of an efficient and fare, valued customer experience if I am airing out my life over speakerphone. Periodically they would chime in with a question and for 20 min I fed them IMEI numbers that they did not have, and for some reason this made their job so much easier. Paraphrasing that, is what she said that made me the MVP.  The contact said that I had made their life so much easier by taking the time to help her get the information she needed. And then 3 days later and one more phone call for an hour only they figured it out, but nothing on Saturday had made any difference because the computers needed to update, and the employee made some things go faster, and the claim was processed after last but not least I paid $180 service fee.  The kind of service fee in this situation should be going to me and the people who worked that day… oh they got paid, but why am I paying  $180 for a huge mistake because the $180 is for fastclaims.com.  And 3 hours with a think tank that sounds like a fish tank….does anyone know why this is taking so long and phone calls denials and finals, over a span of time from Saturday to Tuesday.  Can I get an upgrade on my phone or at least credit on the account to acknowledge the cost of being inconvenient and violating my time at home on the weekend ,  as all Xfinity can do to compensate  in some way ?