@user_17c51a Thank you for creating a post on our Community Forums. I apologize that due to account security, our team here is very limited with our options on Xfinity Mobile accounts and unable to see the status for promotional gift cards. I do want to make sure you get in touch with our team to have the other gift card resent. Have you already reached out to our dedicated Xfinity Mobile team either by chat or over the phone? You can call or text (888) 936-4968 to get in contact on the phone, or use this link Xfinity Mobile Chat to speak with our team on a secure online chat.
I was promised a $400 card over a year ago, and never received it. I called and messaged numerous times and the agents told me they had no record that i was supposed to get it.
XfinityThomasD
Official Employee
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715 Messages
2 years ago
@user_17c51a Thank you for creating a post on our Community Forums. I apologize that due to account security, our team here is very limited with our options on Xfinity Mobile accounts and unable to see the status for promotional gift cards. I do want to make sure you get in touch with our team to have the other gift card resent. Have you already reached out to our dedicated Xfinity Mobile team either by chat or over the phone? You can call or text (888) 936-4968 to get in contact on the phone, or use this link Xfinity Mobile Chat to speak with our team on a secure online chat.
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user_cb1862
Visitor
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6 Messages
2 years ago
I was promised a $400 card over a year ago, and never received it. I called and messaged numerous times and the agents told me they had no record that i was supposed to get it.
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