Visitor
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3 Messages
Porting Zfold 4 from Verizon
Can anyone tell me why my verizon zfold4 is showing as not compatible? It is using the same network. Comcast business retention said I would just be able to swap in the new xfinity mobile sim and it would work.
XfinityLinda
Official Employee
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1.8K Messages
2 years ago
Thanks, @user_dj123, for connecting with us in our community! We are sorry to hear about the compatibility issues with phone. In order to get you the assistance you need from our Xfinity Mobile experts, please reach out to them using one of these methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/3QpZJnL
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GLFuller
Contributor
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21 Messages
2 years ago
FYI, they also cant support a new FACTORY UNLOCKED Fold4 yet either. They can only support their branded versions of Samsung. Had this fight with Note20 2 years ago.
Something about how they configure their network on VErizon backbone. I was told it is a software thing on Xfinity
From 2 years ago:
"in general, unlocked Samsung Galaxy Note20 5G and Note20 Ultra 5G unlocked devices purchased from Samsung or other retailers are compatible on our network. What is not compatible yet are those devices purchased from other carriers like Verizon or T-Mobile etc. We need a software update from Samsung to make them compatible and it usually comes 3 to 6 months after launch. We are trying to reduce that time with Samsung. "
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