porting my phone number from Straight Talk to Xfinity Mobile.
Hi. Yesterday I spent 4 hours with a guy from India (very pleasant) who was helping me to port my phone number from Straight Talk Android to the Iphone 13 I purchased from Xfinity with an Xfinity Mobile Plan. I was told that the porting would be completed within a couple of hours.
The move to IOS went seemingly well, until I arrived at the crucial last step, when the system came up with a message that MY ZIP CODE on the address was incorrect. I was pretty shocked. The zip code Xfinity lists is the only zip code for my address, but the error message claims it isn't. I'm on the 2nd day of this and the porting has stopped because the program assumes that I need to put in a different zip code.
I'm afraid the time will run out (Xfinity has a time limit within which the porting must take place).
Please help me.