U

Visitor

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2 Messages

Mon, Jun 20, 2022 3:06 PM

porting my phone number from Straight Talk to Xfinity Mobile.

Hi.  Yesterday I spent 4 hours with a guy from India (very pleasant) who was helping me to port my phone number from Straight Talk Android to the Iphone 13 I purchased from Xfinity with an Xfinity Mobile Plan.  I was told that the porting would be completed within a couple of hours. 

The move to IOS went seemingly well, until I arrived at the crucial last step, when the system came up with a message that MY ZIP CODE on the address was incorrect.  I was pretty shocked.  The zip code Xfinity lists is the only zip code for my address, but the error message claims it isn't.  I'm on the 2nd day of this and the porting has stopped because the program assumes that I need to put in a different zip code. 

I'm afraid the time will run out (Xfinity has a time limit within which the porting must take place). 

Please help me.    

-Sarah

Official Employee

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456 Messages

5 months ago

Hello there! We can most certainly understand how time sensitive and important it is to get the port request completed! 
We appreciate you taking time out of your day and want to see to it that you get in touch with one of our amazing Xfinity mobile experts to help get this squared away! Due to account security, we are limited to what we can do with specific account requests for Mobile. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3zZAQtY where an Xfinity Mobile expert is available 24/7?

Visitor

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2 Messages

@XfinityChelseaA​  Hi Chelsea!  I called Xfinity back again and spoke with someone who said she would try to contact Straight Talk so the porting could be accomplished.  She was on hold for quite a while with Straight Talk, and I was on hold with her.  She finally got a chance to speak to them, and she got it all done, porting and all!  Thank you for responding to me.  Everything is now on my Xfinity plan with my new phone.  

Official Employee

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150 Messages

@user_57de54 I am happy to hear that! Please feel free to reach out if there is anything else we can help with. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

I am having the same issue. total of 3 hours on the phone in the last 2 days. and they just tell me that I will get an email. Then the email says the zip code is wrong. I have verified 3 times with straight talk the zip code. no one at xfinity seems to want to help they just try to get you off the phone. I think i am just going to return my new phone and look elsewhere 

Official Employee

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782 Messages

Hey there @user_b5ca14! As much as I would like to help you with mobile, I will need to direct you to the expert mobile team. They can be reached at 1-888-936-4968. They are available 24 hours/day, seven days/week. You can also reach out using this link https://comca.st/3AQ66dV. Scroll down to the bottom of the support page and click "Ask Xfinity". Thank you!

 

 

 

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

@XfinityChelseaA​ I'm having the same problem I was at Xfinity today for 4 hours trying to have my number ported from straight talk to Xfinity could you please help me

Visitor

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1 Message

5 months ago

Yeah, I have been going thru the same problem. Bought a phone thru Xfinity, it was sent to me via Fed Ex, (ended up being delivered a day late June 27/June 28 by Fed Ex), Started the process of getting it up and running right after the 3 p.m. delivery. Spend/wasted time since then getting it ported to my new phone. Ended at about 8 a.m. this morning. I have been told by the agent that nothing will happen till 48 hours go by (about Friday morning July 1st). Why all the b.s.?

Visitor

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3 Messages

2 months ago

I'm having the same issue. ST told me I had to have Xfinity call them and they would let them know the zip code. So far, it has not been any zip code where I've ever lived or purchased a phone. I called Xfinity and got in the call back que that said I'd receivea call back in less than 2 hours. That was almost 3 hours ago. Extremely frustrated with this whole process.

Visitor

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3 Messages

So Xfinity called about 3-1/2 hours later which was around midnight. They said they would just do it through QR code but then the tech somehow lost the QR code and has to generate another. She says it will not take 24 to 72 hours for me to get the code. This is my work phone. My ST expires in 48 hours. Arrrgh.

Visitor

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1 Message

2 months ago

Same zip cord error issue. I try to port your phone number from Xfinity Mobile to prepaid T-mobile using my xfinity account number and PIN, address and Zip cord. But we have the zip code error. T-mobile called xfinity mobile and tried to solve it for 4 hours, but Xfinity only said that the information provided was correct and failed in the end.

(edited)

Official Employee

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782 Messages

Hey there @user_bb48f9! As much as I would like to help you with mobile, I will need to direct you to the expert mobile team. They can be reached at 1-888-936-4968. They are available 24 hours/day, seven days/week. You can also reach out using this link https://www.xfinity.com/mobile/support. Scroll down to the bottom of the support page and click "Ask Xfinity".  It sounds like your question should be easily answered using the chat option above. Once you have an answer, please circle back and let the community know. 😊

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
blueman-2

Contributor

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24 Messages

2 months ago

I wonder if this could be an issue of 5 digit zip code vs the extended ZIP+4?  

Visitor

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3 Messages

@blueman-2​ No. Once Xfinity finally talked with Straightalk, they got the zip. It was a 5 digit zip from a state I'd never lived in. 

djmabf

New Poster

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6 Messages

1 month ago

Slightly different issue. Xfinity sends the port request but there is an error from straight talk which says my phone is not active. I call straight talk and they say my phone is active. I have talked with four different Comcast agents and called straight talk three times. I have wasted more than 8 hours, that is, a whole work day on this. From all the stories I read online, it almost makes you wonder if these errors are put in place on purpose by straight talk to basically force you to stay with them.

But remember kiddies, "technology saves you time."

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