Visitor
•
2 Messages
porting my phone number from Straight Talk to Xfinity Mobile.
Hi. Yesterday I spent 4 hours with a guy from India (very pleasant) who was helping me to port my phone number from Straight Talk Android to the Iphone 13 I purchased from Xfinity with an Xfinity Mobile Plan. I was told that the porting would be completed within a couple of hours.
The move to IOS went seemingly well, until I arrived at the crucial last step, when the system came up with a message that MY ZIP CODE on the address was incorrect. I was pretty shocked. The zip code Xfinity lists is the only zip code for my address, but the error message claims it isn't. I'm on the 2nd day of this and the porting has stopped because the program assumes that I need to put in a different zip code.
I'm afraid the time will run out (Xfinity has a time limit within which the porting must take place).
Please help me.
-Sarah
CCChelseaA
Problem Solver
•
637 Messages
3 years ago
Hello there! We can most certainly understand how time sensitive and important it is to get the port request completed!
We appreciate you taking time out of your day and want to see to it that you get in touch with one of our amazing Xfinity mobile experts to help get this squared away! Due to account security, we are limited to what we can do with specific account requests for Mobile. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/3zZAQtY where an Xfinity Mobile expert is available 24/7?
6
0
user_b04f1f
Visitor
•
1 Message
3 years ago
Yeah, I have been going thru the same problem. Bought a phone thru Xfinity, it was sent to me via Fed Ex, (ended up being delivered a day late June 27/June 28 by Fed Ex), Started the process of getting it up and running right after the 3 p.m. delivery. Spend/wasted time since then getting it ported to my new phone. Ended at about 8 a.m. this morning. I have been told by the agent that nothing will happen till 48 hours go by (about Friday morning July 1st). Why all the b.s.?
0
0
user_2081d9
Visitor
•
3 Messages
3 years ago
I'm having the same issue. ST told me I had to have Xfinity call them and they would let them know the zip code. So far, it has not been any zip code where I've ever lived or purchased a phone. I called Xfinity and got in the call back que that said I'd receivea call back in less than 2 hours. That was almost 3 hours ago. Extremely frustrated with this whole process.
1
0
user_bb48f9
Visitor
•
1 Message
2 years ago
Same zip cord error issue. I try to port your phone number from Xfinity Mobile to prepaid T-mobile using my xfinity account number and PIN, address and Zip cord. But we have the zip code error. T-mobile called xfinity mobile and tried to solve it for 4 hours, but Xfinity only said that the information provided was correct and failed in the end.
(edited)
1
0
blueman-2
Contributor
•
44 Messages
2 years ago
I wonder if this could be an issue of 5 digit zip code vs the extended ZIP+4?
1
0
djmabf
New Poster
•
7 Messages
2 years ago
Slightly different issue. Xfinity sends the port request but there is an error from straight talk which says my phone is not active. I call straight talk and they say my phone is active. I have talked with four different Comcast agents and called straight talk three times. I have wasted more than 8 hours, that is, a whole work day on this. From all the stories I read online, it almost makes you wonder if these errors are put in place on purpose by straight talk to basically force you to stay with them.
But remember kiddies, "technology saves you time."
0