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missmeredith
1st Topic

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2 Messages

Saturday, August 6th, 2022 4:22 AM

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Ported number from Verizon to Xfinity and voicemail is still Verizon

​I recently ported 2 mobile lines from Verizon to Xfinity. 1 phone had no issues with the port. Mine however has and while I am on the Xfinity mobile network my voicemail is still under Verizon based off the message I got when I dial *86 or hold 1 down. When I call my own number I get a busy signal and anyone calling my number gets an error message if I send them to voicemail. The other phone I transferred has the correct voicemail. Technical support is just giving me a run around and I'm not sure if Verizon can help since they don't recognize my credentials anymore ​

Question

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Updated 

3 months ago

216

4

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XfinityAngie

Official Employee

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300 Messages

8 months ago

@missmeredith, If you still need assistance with your Xfinity Mobile numbers, please call 1-888-936-4968. Our Xfinity Mobile team should be able to get this taken care of right away. 

2

missmeredith

Visitor

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2 Messages

@XfinityAngie​ thank you but I called Xfinity the next day again and finally had some competent CSRs and Tech Support who were able to resolve my issue. Not sure what they did to resolve the issue but it is fixed.

7 months ago

0

XfinityNico

Official Employee

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517 Messages

@missmeredith I'm glad to hear the issue has been resolved! 

Never hesitate to create another public post for any of your future account and service needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_8df372

Visitor

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3 Messages

6 months ago

Same problem. All day on phone with customer service

(edited)

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user_80342f

Visitor

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2 Messages

5 months ago

I having the same problem. I have talked to customer service several times and have not resolved the issue. Verizon tells me everything is closed.

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xploresky

Visitor

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1 Message

3 months ago

Dealing with the same issue since last 6 days. No resolution in sight. Talking to T2 everyday wasting 2 hours of my life. Horrible. 

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XfinityLamont

Official Employee

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410 Messages

Hey @xploresky sorry for the trouble experienced. I am here and would love to investigate and help.

Could you please send our team a direct message with your full name and full address?

 Our team can most definitely take a further look at this issue.

 To send a "Direct Message" to Xfinity Support:

 Click "Sign In" if necessary

 Click the "Direct Messaging" icon or https://comca.st/3EqVMu7 

Click the "New message" (pencil and paper) icon

 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 Type your message in the text area near the bottom of the window

 Press Enter to send it

 See https://comca.st/3KQF8q9r for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

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