missmeredith's profile

Visitor

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2 Messages

Sat, Aug 6, 2022 4:22 AM

Ported number from Verizon to Xfinity and voicemail is still Verizon

I recently ported 2 mobile lines from Verizon to Xfinity. 1 phone had no issues with the port. Mine however has and while I am on the Xfinity mobile network my voicemail is still under Verizon based off the message I got when I dial *86 or hold 1 down. When I call my own number I get a busy signal and anyone calling my number gets an error message if I send them to voicemail. The other phone I transferred has the correct voicemail. Technical support is just giving me a run around and I'm not sure if Verizon can help since they don't recognize my credentials anymore 

Official Employee

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120 Messages

11 d ago

@missmeredith, If you still need assistance with your Xfinity Mobile numbers, please call 1-888-936-4968. Our Xfinity Mobile team should be able to get this taken care of right away. 

Visitor

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2 Messages

@XfinityAngie​ thank you but I called Xfinity the next day again and finally had some competent CSRs and Tech Support who were able to resolve my issue. Not sure what they did to resolve the issue but it is fixed.

XfinityNico

Official Employee

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372 Messages

@missmeredith I'm glad to hear the issue has been resolved! 

Never hesitate to create another public post for any of your future account and service needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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