Visitor
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2 Messages
Ported number from Verizon to Xfinity and voicemail is still Verizon
I recently ported 2 mobile lines from Verizon to Xfinity. 1 phone had no issues with the port. Mine however has and while I am on the Xfinity mobile network my voicemail is still under Verizon based off the message I got when I dial *86 or hold 1 down. When I call my own number I get a busy signal and anyone calling my number gets an error message if I send them to voicemail. The other phone I transferred has the correct voicemail. Technical support is just giving me a run around and I'm not sure if Verizon can help since they don't recognize my credentials anymore
XfinityAngie
Official Employee
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679 Messages
1 year ago
@missmeredith, If you still need assistance with your Xfinity Mobile numbers, please call 1-888-936-4968. Our Xfinity Mobile team should be able to get this taken care of right away.
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user_8df372
Visitor
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3 Messages
1 year ago
Same problem. All day on phone with customer service
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user_80342f
Visitor
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3 Messages
1 year ago
I having the same problem. I have talked to customer service several times and have not resolved the issue. Verizon tells me everything is closed.
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xploresky
Visitor
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1 Message
11 months ago
Dealing with the same issue since last 6 days. No resolution in sight. Talking to T2 everyday wasting 2 hours of my life. Horrible.
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