alph2012's profile

New Poster


2 Messages

Mon, Dec 2, 2019 9:00 AM

Port from Sprint to Xfinity Mobile

Two new sim cards arrived on Monday Nov 25, 2019; online activation started the same day at 700pm.

Port numbers from Sprint to Xfinity Mobile.

+ First number was activated on Thursday Nov 28, 2019 at 214pm. (2 days or 67 hours long)

- Second number is still not activated, as of Monday Dec 2, 2019. (6 days or 159 hours...)

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New Poster


2 Messages

1 y ago

Tue Dec 03 2019 -19:58:01-


Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: eMarketing


Chelsea promised to call me today after 500 pm with the updates on the issue with the second line. Never happened.


I called (888) 936-4968 @702pm MST the guy put me on hold for 46 mintes and finally hung up on me.

Will someone explain what is going on?


Official Employee


280 Messages

1 y ago

Hello alph2012,


Thank you for bringing this to our attention.  Know that I’m here to help.  My sincerest apology for the inconvenience you’ve encountered.  When you get the opportunity, please send me a private message.


You can message me directly by clicking on my name ComcastChrisL.  You will be directed to my profile page, and from there click on the blue ‘send message’ button.


In your private message include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method file.  Once I authenticate the account, I’ll be doing the needed research.


Thanks again for your continued patience.  Talk to you soon!

I am an Official Comcast Employee.
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