MaisaKurdi's profile

New Poster

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1 Message

Thu, Jun 25, 2020 1:00 PM

Poor network

I had moved my service from AT&T to Xfinity with AT&T unlocked phone ( Iphone X )
But I'm experiencing very bad connection to the network.
Could someone tell me how to fix this issue ?

Responses

WKG

Regular Contributor

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263 Messages

1 y ago

You are on Xfinity Mobile which connects to Veriszon Towers unless you are on Wifi.

Visitor

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1 Message

As a former Verizon user, the signal is much weaker than Verizon and we are often in dead spots where we use to have coverage. 

DaveO3

Problem Solver

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306 Messages

1 y ago

Your home or neighborhood must not have a strong Verizon tower signal? Do you have any neighbors on Verizon? They would have the same issue. 

Turn on WiFi Calling under your cellular settings. Be sure to add your address exactly as shown on your Xfinity account. This will automatically route your cellular calls and texts through your router/modem/Internet to the XM/Verizon cellular servers when your cellular tower signal is poor or very congested. 

Frequent Visitor

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7 Messages

8 m ago

In your first post you never stated your connection issues.

 

 

New Poster

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3 Messages

8 m ago

From my conversations with Xfinity and Verizon about my poor coverage it is NOT the same as Verizon. Per Verizon Xfinity only lease space on the towers and may not lease space on the tower you need to get the same signal strength as Verizon. My Xfinity reception went to basically nothing when I moved. My neighbors have Verizon and the have a full strength signal,

DaveO3

Problem Solver

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306 Messages

8 m ago

https://www.verizon.com/featured/our-network/#maps

Maybe you are in an extended coverage area that does not get shared with MVNOs like XM. Check the link above. Extended coverage areas/towers are most likely owned by another carrier and leased to Verizon. 

New Poster

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3 Messages

8 m ago

Actually not always true. Xfinity does not have leases on ALL Verizon towers. Verizon is great where I live but Xfinity is really poor.

New Poster

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3 Messages

8 m ago

If you have an Iphone go to setting, phone and scroll down to reset newtork setting and do that. Your phone will restart and hopefully solve you problem.

Visitor

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1 Message

21 d ago

I HAVE NEVER HAD AS TERRIBLE SERVICE AS I HAVE HAD WITH XIFINITY MOBILE

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