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Visitor

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2 Messages

Mon, Jun 21, 2021 1:32 PM

Poor coverage, fixes?

We recently switched to Xfinity Mobile from two different cell providers.  It's been a very rough ride so far with problems activating my wife's iPhone but most importantly we have coverage issues.  In our home, I'm at nearly full bars on an Android and my wife is at 1.  Then a big problem we have but it seems with just each other is if one of us calls the other, it often goes to voice mail on the first ring.  We'll call multiple times and finally it'll go through.  This will also happen when we are both out and try to get ahold of each other.

At one point in a different city, I had AT&T and I had to get a signal booster from AT&T.  While I'd rather not go this route, this service level is approaching unbearable.  I needed a new phone and went on a payment plan so that's something which makes it harder to switch.

Visitor

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1 Message

6 m ago

I have the same problem. The call either fails, goes to voicemail or gives me an error message that a landline is a wireless customer. So far I cannot get any help. It seems like it’s only this cell tower as I have zero problems calling others.

Official Employee

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251 Messages

5 m ago

Good morning, user_72a182! Thank you for reaching out for help with Xfinity Mobile service, via our Community Forums platform recently. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://comca.st/3xGfFIU
You can contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://comca.st/2UkLskj
Thank you for participating in our community, and have a wonderful rest of your day!

Visitor

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1 Message

3 m ago

I have contacted xfinity customer service service twice. The first time they said to reset our phone. We tried this several times and it didn’t work. The next time we called they told us to remove the SIM card, wait 30 minutes , then replace the SIM card and wait 2 hours before using our phone. We previously had iPhone 7+ with Verizon and had no problems. Please advise what we should do !!

Official Employee

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21 Messages

Good afternoon! We're sorry to hear about the issues with your phone. We are unable to access Xfinity Mobile accounts through this forum, so we do recommend that you continue to reach out to our Xfinity Mobile experts over the phone at 1 (888) 936-4968. If you are still having trouble after reaching out over the phone, please let us know.

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