mdbuchman's profile

New Poster

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7 Messages

Sat, Dec 12, 2020 10:00 AM

Pixel 4a 5G - Only connects to LTE not 5G

Was wondering if anyone else is having an issue with the Pixel 4a on 5G.  I just upgraded my Xfinity to an Pixel 4a 5G and unable to connect to 5G.  When I look at my plan on the APP it still shows that I am on the unlimited LTE plan.  I ordered the phone straight from XFinity.  Anyone else had this problem?  I tried to reset the Network settings but no luck.  When I go to SIM details it says LTE Data.  I know I am in a 5G area as my coworker who is on Xfinity with our iPhone gets 5G.

Responses

Regular Visitor

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4 Messages

6 m ago

did you switch your XM plan to 5G? Because 5G is not available in all areas, they have not forced all of us to switch to the 5G plan, yet.

Regular Visitor

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4 Messages

6 m ago

A few weeks ago the Xfinity Mobile advert for the 4a5G said the phone was still only 4G capable, but that an update would provide a fix in early December.  Have you told your phone to check for updates?

mdbuchman

New Poster

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7 Messages

6 m ago

Yeah, switched plans.
mdbuchman

New Poster

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7 Messages

6 m ago

Yup, ran updates and tried resetting network connections. No luck 😞

Regular Visitor

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4 Messages

6 m ago

interesting. best to contact XM chat support and have them do a network refresh on your account. could just be provisioning on XM end.

mdbuchman

New Poster

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7 Messages

6 m ago

Spoke with Tech support and looks like the Pixel 4a 5G does not support 5G until sometime around Christmas 😞  Love the phone, but wish they would make note of that on their website.

Regular Visitor

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4 Messages

6 m ago

thanks for the update. hope this helps our fellow XM users 👍

BruceW

Gold Problem Solver

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22.4K Messages

6 m ago


@mdbuchman wrote: ... wish they would make note of that on their website.

It sorta does -- sorta. Note 2 on https://www.xfinity.com/mobile/shop/phone/pixel-4a--5g--google says:

 


5G service available beginning in December 2020 via a software update. Requires a 5G data plan (sold separately). 5G service and roaming not available on all carrier networks or in all areas. Contact Xfinity Mobile for details about current 5G network performance, compatibility, and availability. Phone connects to 5G networks, but 5G service, speed and performance depend on many factors including, but not limited to, carrier network capabilities, device configuration and capabilities, network traffic, location, signal strength and signal obstruction. Actual results may vary. Some features not available in all areas. Data rates may apply. See g.co/pixel/networkinfo for info.

 

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