fpcustomer's profile

Frequent Visitor

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9 Messages

Thu, Apr 21, 2022 1:41 PM

Phone stopped connecting to home wi-fi

Motorola LG phone suddenly stopped connecting to home wi-fi.  Tried resetting Xfinity router and phone network, restarting phone, turning airplane mode on/off and forgetting/reconnecting home wi-fi.  All other devices including other phones connect with no problem.  Home wi-fi says "disabled" and no IP address.  Spent 1 1/2 hours on a call with tech support and no solution.  Any help or suggestions appreciated.

Visitor

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1 Message

1 m ago

I have the exact same problem with my LG M322 (LG X Charge) phone. It starts trying to connect to my Home Wi-Fi and then after about half a minute the connection status shows disabled. All other devices are able to connect to the Home Wi-Fi without any issue. I brought the LG M322 phone to my parent's house and it was able to connect to their home Wi-Fi without any issue, but they are using their own router instead of renting a router from Xfinity. I'm having an Xfinity technician come to attempt to fix this issue for me today. But if they cannot, I'm thinking of asking to rent another router from Xfinity or buy my own instead. A temporary workaround I have been using the last couple days is to have my other devices that can connect successfully to the home Wi-Fi, like my other phones, act as a mobile tethered hotspot for the LG M322 phone. It's not convenient, but it works to get the phone connected back to the internet for the time being. Another possible cause of this issue I'm considering was that we unlocked the LG M322 phone through Xfinity Mobile a couple days before this disabled Wi-Fi status problem began occurring.

(edited)

XfinityKorie

Official Employee

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728 Messages

Hey there, @user_5a9e3e. How did the tech visit go? Were we able to get things resolved? Please keep us posted! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

I am also very interested in what happened.  I have the same problem with the same phone that started yesterday. 

Visitor

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2 Messages

 I am having the same problem with the LG X Charge M322. It started on 5/4/22. I would like to know how to fix this problem.

Visitor

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1 Message

Same here. LG M322 shows wifi disabled.

Official Employee

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538 Messages

Hi there, @user_75826a, thank you for sharing your experience with us through our Xfinity Forums. I know how important it is to be able to connect your phone to your home network. Please rest assure you have reached the right team. Have you completed any troubleshooting steps so far? Was your phone unlocked as well?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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