patricia4f's profile

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Fri, Dec 6, 2019 2:00 PM

phone service

i was told by tech that I needed my verizon account number to activate my xfinity service...  I have it now. can yiou help??????????????????

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Official Employee


280 Messages

1 y ago

Hello patricia4f,


Thank you for contacting me through the Xfinity Forum!  Gladly, I will provide the assistance needed.


Is your number with Verizon still active?  It needs to remain active for us to do the transfer.  Additionally, do you already have a Xfinity Mobile account or were you looking to set that up for the first time?  Please know that any new sales situations need to be conducted through our telephone contact department or chat support.  I’ve included the following link that includes that contact information;


If you already have home internet with Xfinity, and already have an existing Xfinity Mobile account, then I can initiate the telephone number transfer.  Please send me a private message by clicking on my name ComcastChrisL which will take you to my profile page and from there you will see a blue ‘send message’ button.


In your private message please include your first and last name, the full service address, the primary mobile number on the account, and the last 4 digits of the stored payment method on file.


Furthermore, I need the following information as it pertains to your Verizon account;


Telephone number being ported

Account number


Account holder's name

Billing address


After receiving the requested information, I will look into this further.  Thanks again for your time, and patience.   

I am an Official Comcast Employee.
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