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user_01cb3f
1st Topic

Visitor

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3 Messages

Fri, Dec 31, 2021 4:29 PM

Phone is still not working

I switched from Verizon Worst experience I have ever had with a company and their customer service Department. A month later and my phone still does not work the customer service  representative are rude And need to be trained Properly how to deal with their customers  .They will just push your problem to someone else with out it being solved because they have no clue how to fix it.  My phone has been reset multiple times new sim cards and a I still can not use it. Prior to switching my phone worked fine with no issues whatsoever I have requested them to send me a new phone they refused to do that as well worst company I regret switching and I can tell from the form that there are . other people who have been having the same issues as well. BEWARE they are another ripoff. 

Question

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Updated 

10 d ago

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Accepted Solution

XfinityAbbie

Official Employee

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774 Messages

24 d ago

@user_01cb3f Hello and thank you for taking the time to reach out to us Xfinity Communities. I am sorry to hear you have experienced this. 
I want to make sure any issues you have are resolved.
Xfinity Mobile support via social is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on https://comca.st/3mOPjBy.

You can contact our Xfinity Mobile support center via any of the following methods for account specific issues:

 

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user_01cb3f

Visitor

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3 Messages

@XfinityAbbie No it has not been solved. I still can not use my phone. 

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19 d ago

0

XfinityAldrik

Official Employee

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324 Messages

This is far from the experience we want you to have @user_01cb3f, have you had a chance to reach out to our Xfinity mobile team?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 d ago

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user_01cb3f

Visitor

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3 Messages

Yes I have spoke to the rude,incompetent,  customer service team 15 times, and they have yet to fix my phone. I have had the worst experience they cant seem to figure out how to fix the issue and it seems to be a on going problem with your company. The store has said there is nothing they can do and your company still will not do anything. Waiting to see about the lawsuit i’m sure someone is going to sue xfinity very soon.  I just want a new phone sent to me I don't care if I brought it with me from Verizon it worked with no issues until I switched to your company. 

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12 d ago

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XfinityEmilyC

Official Employee

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26 Messages

Good morning! We would like to open up a ticket with our Xfinity Mobile partners to further investigate this. To get started, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 d ago

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