Visitor
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3 Messages
Phone has never activated
I received the phone on monday and it still hasnt activated ive spoken to severall english "speaking" reps but no american which is useless! I WANT TO RETURN THIS PHONE! NO ONE HAS DONE ANYTHING BUT LIE AND DISCONNECT... ONCE I SCHEDULE AN INSTALL DATE WITH ANOTHER INTERNET COMPANY IM RETURNING THE MODEM! IM TIRED OF THE RUNAROUND... JUST ALLOW ME TO RETURN THIS PHONE AND GIVE ME MONEY BACK (100% OF WHAT I PAID)... I KEEP GETTING TXT MSGS TO MY OLD NUMBER TO ACTIVATE THE PHONE! UNACCEPTABLE... THE FIRST REP "JOY" (WHAT A JOKE) I SPOKE TO SAID "ITS TAKING A WHILE TO ACTIVATE...AND I DONT WANT TO KEEP YOU WAITING... SO IM GOING TO CALL YOU BACK...OK?" THAT WAS MONDAY TODAY IS SATURDAY IF I DIDNT HAVE PLANS I WOULDVE HELD HER ON THE PHONE... HOW DO I GET MY MONEY BACK? HELP WITH THAT PLEASE!!!
XfinityMartinB
Official Employee
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2.9K Messages
3 days ago
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
I know it can be frusrstating when you are wanting to use your services as intended. If this is about a landline phone, please feel free to let me know here and I can do my best to help. Thank you so much for taking the time post your concern here on our Community forums.
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