Wednesday, September 20th, 2023 9:21 PM

Paid in full, want to upgrade

Both phones on my plan are paid in full.  I check the trade-in value and when proceeding with purchase, I'm being asked what plan I want.  I'm not changing the plan I already have, but there is no option for that.  How do I proceed simply replacing my phone and getting the trade-in value?



2 Messages

3 months ago

Disregard, I figured it out!



Official Employee


124 Messages

Hello, @user_9bd096. Glad to hear you were able to get it figured out. If you have any other questions or concerns feel free to create another post. 

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