Contributor
•
42 Messages
O Rewards, Rewards - where the heck are you, Rewards? ( ¿Gift Card Delay? )
My $300 gift card for buying a new mobile device (late-September 2022) has, as others here have reported, apparently evaporated, along with a separate $100 card for 20+ years as a Comcast Customer, and a third gift of a portable bluetooth speaker. When I check the rewards center (which makes you sign in twice after you've already signed into xfinity/Comcast for some reason) it shows the rewards as "complete" - but when I click on any of the three, it provides a message that "this reward has expired but we hope you'll take advantage of more to come", which to me makes it sound like I somehow missed the boat (or have been thrown overboard) on each, even though I most definitely qualified and put in for each in a timely manner.
Not too seem overly impatient or indeed, greedy - but the absence of clear information about the status of each reward, and the weeks that have passed, make me wonder what is up.
When I check a rewards phone number I found in a google search, it only lists 2021 rewards - nothing for 2022. This does not inspire confidence.
Any clarification of where I and apparently at least a few others stand regarding one or more of the above rewards would be greatly appreciated.
In addition, if you are reading this message as Customer who has already received any of the above promised rewards, please comment, so that the rest of us still waiting might get a better picture of what is going on with processing.
Thank you.
XfinityChelseaA
Official Employee
•
599 Messages
3 months ago
Howdy there! 👋 Our Rewards program is designed with YOU in mind! And if you've experienced any trouble with the redemption process or receiving your rewards for being an awesome part of the Comcast family, we want to see to it that we get to the bottom of the issue!
I'm so glad to hear that you're familiar with the Rewards dashboard, as that is a very useful bit to have access to, and confirm availability!
We'll definitely work together here to see what's happened!
Please feel free to send a direct message our way that includes your first and last name, and full-service address to get started in a little less public of an environment so that we can retrieve your Rewards details! We look forward to hearing from you!
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
BobbySevenSevenSeven
Contributor
•
42 Messages
3 months ago
UPDATE: Each time I followed the above procedure, I was told to call or chat instead, even though I explained someone representing your corporation specifically told me to message as I did with my inquiry. Subsequent call and chat attempts - just as before - got me nowhere. Then, over 24 hours ago, I sent a message through the rewards page process, but am yet to hear back, and given track record have little faith I will.
The only word I’ve heard from xfinity since is a reminder to accept the above instructions as a solution. Well, I cannot do that, as I have not learned anything about the status of the three rewards in question.
0
0
DaveO3
Problem Solver
•
621 Messages
3 months ago
UPDATE: Just spoke with an Xfinity Rewards Support person today and here is what happened on the $300 September 2022 Rewardathon.
PROBLEM: Their computer system was only programmed to qualify the reward for new lines, not for replacement phones, and therefore disqualified the incentives for replacement phones. Bad Coding!
ACTION: Call Xfinity Rewards at 1-800-526-3268 and keep saying AGENT until you get an agent and leave a call back number if asked. An agent will submit a ticket and maybe we can get our incentives within the next month.
6
BobbySevenSevenSeven
Contributor
•
42 Messages
2 months ago
Well, it's been nearly three weeks since my ticket was created at 1-800-526-3268, and I'm yet to hear anything back regarding the $300.00 Rewardathon VISA. I called last week - and was told rather harshly the matter was still in review. However, I did learn that my other rewards/promos - the $100 for staying with Comcast/Xfinity for another year ( Diamond Tier or whatever), and the Holiday Gift 2022 of a portable bluetooth speaker - were not possible for me, even though I was shown that I again qualified for each, and successfully put in for each. They are each one-time only things - and since I got them in 2021, that's it.
Now, I don't want to seem greedy - but please don't dangle those things in front of me in 2022 if there is no way I would qualify. I have to sign in before seeing my reward options. Those that I'd never be able to qualify for should not appear in the first place. I honestly thought they were for another year of my continuing to be a timely-paying Customer.
Meanwhile, I hope for positive resolution of the long-delayed $300 VISA very soon.
1
0
DaveO3
Problem Solver
•
621 Messages
2 months ago
Still no word since they created a ticket for me 3 weeks ago. They told me between 2 weeks a month.
1
DaveO3
Problem Solver
•
621 Messages
2 months ago
GOOD NEWS: My $300 award showed up on the Xfinity tracker this morning, showing my escalation ticket, and says that I should receive it in 2-4 weeks.
0
BobbySevenSevenSeven
Contributor
•
42 Messages
2 months ago
I hope too see the same soon! Thank you for the update, DaveO3 !
1
0