S

Visitor

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3 Messages

Friday, December 23rd, 2022 8:05 PM

Number porting from Redpocket GSMA to Xfinity stuck for more than 10 days. Without phone service and hence stuck in apartment

​Hi,​

​I bought a new iphone 14 from my nearest Xfinity store. Since I did not have my activation PIN and Account # at the time of purchase, I took the option of activating it on my own as the offer still stood if I ported within the first 30 days of purchase. ​

​After that, have been through atleast a Dozen calls/chats with Xfinity support agents and everytime I get a new answer.​

​At first the activation got stuck because of multiple requests submitted.​

​Once that got cleared and my previous carrier released the number from their end, I thought the porting would go smoothly. But again it got stuck with some or the other kind of error. The latest that I heard from one of the agents was that the number does not belong to a service. Whether it be a on call or on chat, I was asked to wait either for 24-48 hrs or at times I was told that the activation would be done by EOD but to no avail.​

​I am without any phone service for the last 10 days and I still am stuck at my apartment just because I do not have network for the service that I have paid for.​

​Am posting it here as other similar posts do not seem to give any possible resolution but rather a suggestion to get it resolved through Direct message with Xfinity support.​

Visitor

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3 Messages

3 months ago

Saw a post having similar issues as mine here - https://forums.xfinity.com/conversations/xfinity-mobile/9-days-of-edited-with-over-2-dozen-agents-for-activation/62b4a1ff72213058e5289685.

So as per that it seems will need to get support from Xfinity via direct message. The prerequisite for posting a direct message is that a question needs to be posted on the Xfinity forum first.

Visitor

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3 Messages

3 months ago

This is resolved now. I got an update on 24th Dec (12 days after buying it on 11th Dec) to install a new esim with my previous number. The installation process was pretty quick and I was up and going after that. Phew !!!

Official Employee

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528 Messages

Hello and Happy Holiday, @Shantanu_G Thanks for keeping us updated. I am SUPER happy to read that the issue is resolved. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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