Z

Visitor

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1 Message

Mon, Aug 30, 2021 7:58 PM

Note 20 Ultra unlocked

Hello, my unlocked Note 20 Ultra will not work when I insert my Xfinity sim. My sim works on my Note 8 unlocked.

Will this be fixed soon?

Official Employee

 • 

38 Messages

3 m ago

Hey there, thank you so much for reaching out to us about your unlocked device not working with your Xfinity Mobile sim card. Due to account security, we would recommend reaching out to our awesome Xfinity Mobile experts via texting or calling to ensure you are able to use the Note 20 Ultra with your sim card. I am confident they will get you all taken care of. You can reach them by texting or calling (888) 936-4968. Please let us know if you have any further questions/concerns, we are here for you 24/7. 

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