Note 20 Ultra not eligible for Samsung $150 credit?

Question

Even though the page on Xfinity for the device preorders says it is, when I plugged the IMEI number into the checker on Shop Samsung, it says 'device not eligible for this promotion'.  Anyone else seeing this?

mikeosu2002 · Answer

Same here.

Heraclesun · Answer

Same with mine. 😞

catnapped · Answer

Figured maybe it would work on the official release day but same result.

Heraclesun · Answer

Spoke with Samsung CS twice , first time they told me to uninstall and reinstall which didn't work, second time the person took a bunch of info down and said they would forward to a tier 3 rep and I'd get emailed. Still nothing. Dunno if you've had any luck.

mikeosu2002 · Answer

Same here, but still nothing. Any luck?

catnapped · Answer

Just contacted Samsung about it...escalating to tier 3 support, will hear from in five days supposedly.  Until (unless?) it's fixed that's likely what everyone will have to do.

Heraclesun · Answer

So I went to retry registering my phone and this is what I saw as the phone "https://ibb.co/HdHf78f"
, Did that show up for you guys as well the first time? If so I'm going to chat with Samsung again lol

Heraclesun · Answer

Tried again today and it's finally working !

catnapped · Answer

Worked for me too...and I received the response from Samsung today as well (wanting the sales slip, etc.) Much easier to just plug the IMEI in and wait (hopefully not too long)

edit: credit just received (8/26)

Xfinity Mobile

catnapped

Note 20 Ultra not eligible for Samsung $150 credit?

Responses

mikeosu2002

Heraclesun

catnapped

Heraclesun

mikeosu2002

catnapped

Heraclesun

Heraclesun

catnapped

New to the Community?