Skip to main content

    Support

    Offers

catnapped's profile
catnapped
Expressive Exchange
Stamp of Approval
Conversation Starter

Contributor

 • 

30 Messages

Thursday, August 20th, 2020 11:00 AM

Closed

Note 20 Ultra not eligible for Samsung $150 credit?

Even though the page on Xfinity for the device preorders says it is, when I plugged the IMEI number into the checker on Shop Samsung, it says "device not eligible for this promotion".  Anyone else seeing this?

Question

 • 

Updated 

5 years ago

1.2K

9

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

mikeosu2002

Regular Visitor

 • 

3 Messages

5 years ago

Same here.

0

Heraclesu

New Poster

 • 

6 Messages

5 years ago

Same with mine. 😞

0

0

catnapped

Contributor

 • 

30 Messages

5 years ago

Figured maybe it would work on the official release day but same result.

0

Heraclesu

New Poster

 • 

6 Messages

5 years ago

Spoke with Samsung CS twice , first time they told me to uninstall and reinstall which didn't work, second time the person took a bunch of info down and said they would forward to a tier 3 rep and I'd get emailed. Still nothing. Dunno if you've had any luck.

0

0

mikeosu2002

Regular Visitor

 • 

3 Messages

5 years ago

Same here, but still nothing. Any luck?

0

catnapped

Contributor

 • 

30 Messages

5 years ago

Just contacted Samsung about it...escalating to tier 3 support, will hear from in five days supposedly.  Until (unless?) it's fixed that's likely what everyone will have to do.

0

Heraclesu

New Poster

 • 

6 Messages

5 years ago

So I went to retry registering my phone and this is what I saw as the phone "https://ibb.co/HdHf78f"
, Did that show up for you guys as well the first time? If so I'm going to chat with Samsung again lol

0

0

Heraclesu

New Poster

 • 

6 Messages

5 years ago

Tried again today and it's finally working !

0

catnapped

Contributor

 • 

30 Messages

5 years ago

Worked for me too...and I received the response from Samsung today as well (wanting the sales slip, etc.)  Much easier to just plug the IMEI in and wait (hopefully not too long)

edit: credit just received (8/26)

0

0

forum icon

New to the Community?

Start Here