U

Visitor

 • 

1 Message

Fri, Jul 15, 2022 1:54 AM

Note 20 5g not showing 3g 4g or 5g options

Hello.  I've had connection issues with this phone since day 1.  Mostly with pictures.  Sometimes they go through right away, they very often won't go through at all.  Sometimes this happens with texts in general.  I noticed I don't seem to be getting 5g despite it being in my area and on my plan.   I've been looking at the settings ans where I'm supposed to select 5g, I noticed it doesn't even have 3 or 4 let alone 5 as options.  I took a screen shot of what it does show.  What should I be choosing here? Or how can I get 3,4,5g to show as it should?

XfinityJay

Official Employee

 • 

448 Messages

2 m ago

Hi, thank you for reaching out! I do have to apologize, our team here does not have access to Xfinity Mobile accounts. I recommend reaching out to our Xfinity Mobile experts. I am confident they will be able to help you with this matter. You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://comca.st/2Vn7Xpj Thank you for participating in our community

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