Louis_141's profile

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1 Message

Thu, Jan 7, 2021 4:00 PM

Not being able to connect to xfinity hotspot

Me and my sister have the same xfinity mobile plan, when I first got my phone I could easily connect to the xfinity hotspot but now that im in a new apartment with no wifi i wanted to use the xfinity hotspot but It won't let me connect to the hotspot but my sister who has the same plan as me is still able to connect to hotspot and I dont know whats wrong Or how to fix this. What can I do to fix this?

Responses

rightfooted

Expert

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1.1K Messages

5 m ago

Do your settings show that there's a hotspot with good or excellent signal strength available while in your apartment?

 

What happens when you try to connect?

 

Is your sister able to connect to that hotspot while she's in your apartment?

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