Willem_P's profile

New Poster

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4 Messages

Sat, Oct 17, 2020 9:00 PM

No shipping or tracking for the iphone 12 pro, graphite, 128gb

Does anyone know how to track the phone? I ordered it in the first 10 minutes of the pre order time.

Responses

New Poster

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2 Messages

7 m ago

I ordered the sapphire blue IPhone 12 pro and haven’t heard anything yet either. They even took my money for my down payment and the email said they are supposed to charge when shipped . I ordered a regular IPhone 12 for my daughter too and haven’t gotten any shipping info or update on that one either . They did not charge me yet for her phone though.

New Poster

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4 Messages

7 m ago

Hey man, I just got my order updated on the website under devices and billing, it now says iphone 12 pro instead of null null and says free 2 day shipping and not yet shipped, I think they will send emails soon!

New Poster

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2 Messages

7 m ago

I got a confirmation today my daughters iPhone 12 is shipping but didn’t get an update on my pro . I’m thinking maybe the pros may be delayed ?

New Poster

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4 Messages

7 m ago

i think you can check under billing, I havent gotten an email but in billing I got tracking and stuff on the 23rd, if not just wait, hope you get your guy's phone soon

New Poster

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2 Messages

7 m ago

No update or email for me either. Customer support said it would ship overnight. I took off Friday just to sign for this package...Crossing my fingers I’ll get a FedEx notification this morning saying it’s moving. Frustrating to say the least.

New Poster

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4 Messages

7 m ago

My fed ex tracking says tommorow, keeping my leet fingies crossed to, hopefully bimgus delivers

ribbitribbit

Regular Visitor

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6 Messages

7 m ago

I ordered an iPhone 12, Blue, 64gb at about 5:05am PDT on launch day.  Given delivery date of Oct 23.

 

Nothing from Fedex, xfinity order status says "not shipped yet" and all customer service can tell me is "yep, it hasn't shipped yet.  We don't know anything else."

 

Very frustrating.  Previous year launch-day preorders all went off without a hitch.

New Poster

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1 Message

7 m ago

this what they told me when iask about my order. 

 

The estimated delivery date for your I Phone 12 Pro is Nov 4 and the good news your order was currently under review and passed. You will receive a confirmation email as soon as the shipment is ready, plus an additional email containing shipping information, including the FedEx tracking number.

 

 

 

New Poster

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1 Message

7 m ago

I will be straight with everyone this whole thing is very upsetting ordered the iPhone 12 and it never showed up so I called and they told me that it got canceled for "unknown reasons" so then I ordered the iPhone 12 Pro and it showed up and then was gone off my account this morning.... called and they  said it was under review... I have gave them over 250.00 for the two phones and I just want a refund on my iPhone 12... this whole thing is just so upsetting no one at xFinity Moblie even knows whats going on...

Ricky26

Frequent Visitor

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7 Messages

7 m ago

What day did you order? I ordered mine Monday and wasn’t on back order but haven’t got an update yet ( blue iPhone 12 pro)

Regular Visitor

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6 Messages

7 m ago

Got an email early this morning that my iPhone would be delayed until Monday due to "shipping delays."

 

Later I got a shipping confirmation with Fedex tracking details.

 

Would have been nice if Xfinity sprung for the Saturday delivery instead of making me wait until Monday, seeing as the delay is their fault.

New Poster

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1 Message

7 m ago

Pre-ordered Oct 16 2020 @ 6:43AM PST

iPhone 12 Pro, Pacific Blue 128GB

 

No order updates, no shipping notifications, no card charges, etc as of Oct 23 2020 @ 5:15PM PST

 

At first when I made the pre-order, I was able to see the pending amount on my credit card account but now it is not there anymore. I'm aware that they do not pull money until the phone is shipped. I hope this delay isn't too crazy, I find it hard to believe that it's that delayed for someone who made an order the morning pre-orders opened. 

Xf50

Regular Visitor

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13 Messages

7 m ago

Like most I pre ordered on Oct. 16th. It indicated to be delivered by Oct. 23.

I received notice shipping label was created on Oct. 20 and sent to FedEx. FedEx sat on order for additional two days before shipping on Oct 22nd from Texas. Phone is coming to Atlanta, GA but deliver route shows item went from Texas to Indianapolis IN where it sat almost all day yesterday while it claiming delivery by Oct. 23 by 8pm.

When 8pm rolled in phone finally showed departed Indianapolis at 4:29p.

As of this morning phone now arrived in Memphis TN.

This is the worst. I usually buy direct from Apple but never have I had such a horrible shipping experience.

Item says standard overnight, which means Next Day Delivery. Likely by all accounts I won't receive if received at all until Monday.

I'm new to this service but after this I may stick with AT&T. Horrible.
 
*Update: Nothing really new, phone moved from Indianapolis to Memphis TN where its been sitting and STILL sitting since Saturday. I contacted Xfinity today and rep told me that the Fedex overnight delivery which my order states is wrong they only use 2 day shipping. The label was created on 20th, shipped 22 and today is 26th. Not sure where 2 day falls in this category however I do not believe this deliver will be made today nor tommorow for that. Really ANNOYED right now and my anger is with Xfinity and Fedex. Dont charge me for something you can't or wont deliver and give excuses as to why it's not received.

TRACKING NUMBER

SERVICE
FedEx Standard Overnight

WEIGHT
2 lbs / 0.91 kgs
DIMENSIONS
9x5x3 in.

SIGNATURE SERVICES
Direct signature required

TOTAL PIECES
1
TOTAL SHIPMENT WEIGHT
2 lbs / 0.91 kgs

TERMS
Shipper

PURCHASE ORDER NUMBER

INVOICE NUMBER

SHIPPER REFERENCE

PACKAGING
Your Packaging

SPECIAL HANDLING SECTION
Deliver Weekday, Direct Signature Required

STANDARD TRANSIT

10/23/2020 by 8:00 pm

************
IN TRANSIT
Arrived at FedEx location
MEMPHIS, TN
GET STATUS UPDATES
Direct signature required

FROM
Fort Worth, TX US
TO
ATLANTA, GA US
MANAGE DELIVERY Manage Delivery. Select to review possible delivery options, below. Clickable.

Travel History
Shipment Facts
Local Scan Time

Saturday , 10/24/202012:39 amMEMPHIS, TN
Arrived at FedEx location

Friday , 10/23/20204:29 pmINDIANAPOLIS, IN
Departed FedEx location

1:21 amINDIANAPOLIS, IN
Arrived at FedEx location

Thursday , 10/22/20208:24 pmFORT WORTH, TX
Departed FedEx location

3:17 pmFORT WORTH, TX
Left FedEx origin facility

12:20 pmFORT WORTH, TX
Picked up

Tuesday , 10/20/20201:04 pm
Shipment information sent to FedEx

New Poster

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1 Message

7 m ago

I have also not gotta any updates on my iPhone 12 pro. I ordered it the day it came out in the morning and haven’t gotten any info or any tracking information. All I want to know is an estimated delivery date so I can be prepared but I feel like I’m left in the dark

Regular Visitor

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4 Messages

6 m ago

@brandon2341 did you get any update so far? Mine was saying delivery for Nov 4th too, but nothing, no tracking number smhh!

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