U

Visitor

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1 Message

Sat, Jul 16, 2022 2:18 AM

No outgoing calls

We moved over from Verizon.  3 of the lines work just fine. Fourth line isn’t. Can receive calls but not make them.  Customer service is no help at all.  This is unacceptable and I need my daughters phone to work properly. 

Official Employee

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231 Messages

2 m ago

Good evening @user_4ca36a and thank you for reaching out to our team of experts here on social media. 

Thanks for being part of our XFINITY Mobile family. I'm certainly sorry to hear you are having issues with 3 of your phones. We would love to help, however, we do not have the ability to review account specifics over social media. However,  we would suggest contacting our Mobile experts via one of the following methods: • SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: comca.st/2VSTyBT (which I know you've already tried) Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you. We're here 24/7 if you have any general XFINITY Mobile questions in the future. 

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