wnan24121's profile

New Poster

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5 Messages

Sat, Apr 25, 2020 4:00 PM

No data usage but get charged $12 every bill cycle!

I have 2 phones with Xfinity mobile, and I completely turn off one phone's data. However, I noticed that I started receiving bills for data since Jan. Pretty annoying. And not sure how to prevent that?

Jan-Feb.pngFeb25-Mar25.pngCurrent_Bill.png

Responses

HD-Tech

Regular Contributor

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141 Messages

1 y ago

Its $12 up to the first gig.  

0-1GB is $12

1-2GB is $24

etc

 

There used to be 100MB shared data free but that is no longer available.

rightfooted

Expert

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1K Messages

1 y ago

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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15 Messages

1 y ago

Yeah this was announced a while ago. Yes it isn't good but that's the deal now. I mean really how long were they realisitcally going to keep that up anyway? Especially without a contract. It's still the best deal out there right now. But if they keep going up? Yeah I will will simply take my phone back to Verizon. 

Dumaine

Regular Contributor

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86 Messages

1 y ago

Welcome to what's called "Generation 2" billing.  Yes it stinks, but alot of us are in the same boat as yourelf...

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