S

Visitor

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1 Message

Wed, Oct 13, 2021 4:01 PM

New xfinity mobile nightmare

I switched from visible mobile to xfinity mobile two days ago. First of all the person who helped me was extremely rude and was yelling at the lady he was helping before me. When he took my information he didn't repeat anything to me to avoid any mistake. Ofcourse he entered my phone's IMEI wrong. Within half an hour I got the email from visible that my phone number has been release and my account has been closed. I reached out to customer service yesterday and got my IMEI corrected but It's been two days since then and my phone is still not active. I have visited the store twice where nobody is willing to help. I have called the customer support atleast 5 times and they keep on saying it will take 24 to 72 hours. Are you really serious? I am not able to login to any of the accounts with 2 factor authentication enabled due to this mess. The porting department has confirmed that the port has gone through yet they keep on saying wait. I don't know what the hell is going on with this mess. Is there anyone who can help?

Official Employee

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567 Messages

3 m ago

@samuraijack

Thank you for reaching out today! I hate to hear this has been your experience. I do have to apologize though; due to account security reasons we cannot help with this issue over the forums. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://comca.st/3pMRt52 and one of our experts will be happy to look into this for you!

Visitor

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1 Message

3 m ago

Run gingerbread man run how fast can you run run as fast as you can get away from Xfinity as fast as you possibly can for they will take your money and give you no hope no happiness or glee you’ll feel like someone has just kicked you in the knee but about 5 inches higher if you haven’t got a lot of money vested get out while you can I I am vested and can’t get out how bad was The last place it can’t be that bad I’m blocked Im lot they got me phone cable Internet I’m wrapped up and I can’t get out but you still can it’s only been two days “bye” before you have to buy!

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