Visitor
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5 Messages
New Series 6 Apple Watch Not Able to Add Cellular
I have had the absolute worst time with customer service via phone and web chat since I began my service with Xfinity Mobile. Now, today I bought a brand new Apple Watch from the Apple Store, and I want to set up cellular service on my Watch. I proceed through the Watch app on my phone, to Set Up Cellular. Once I get to Step 1/4, enter my Xfinity Mobile credentials, it says “Sorry, it looks like we’re having technical difficulties. Please try again later.” I have done everything to try and fix this, unpair and pair again, reset the watch, update the phone and watch. Customer service over the phone/chat has been no help.
marshmellowmateys
Visitor
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5 Messages
5 m ago
@ComcastChrisL please Help me
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Jjb1838
New Poster
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4 Messages
5 m ago
I am having similar issues activating my mom’s new series 6 watch. We specifically purchased this because she is disabled and having the cellular on it brings peace of mind she can contact help.
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user_1ae389
Visitor
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2 Messages
4 m ago
I am having the same issue with mine and my wifes
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user_bcc6f8
Visitor
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14 Messages
3 m ago
Except for one person in their advanced department (her name is Angela) in Spokane Washington, Xfinity mobile support has been next to useless. I was hung up on twice yesterday after trying to get an update on my case which is my series 6 got deactivated and can’t reactivate. I’ve literally tried everything and almost feel as I know as much about trouble shooting as their support people do. The unpair/repair/reset network settings…has been done MANY times and at this point I’m also on the verge of switching carriers. Yes XM is a great deal but, you are not getting full access to “working services” A third tier 2 rep yesterday was nice but, condescending and said it was my prerogative if I want to switch carriers…no insight as to fixing my open ticket only to say someone will contact me. No one has…
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user_ad9386
Visitor
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2 Messages
2 m ago
I have had the exact issues. Hours on the phone with 10 different specialists, and then an in-store visit. There I was told it was a ‘SIM card’ issue and my watch ‘didn’t have one’ (obviously the card is digital, not physical like a phone’s). So I took it to apple, and they shipped it to their service team. It came back saying: it’s in perfect condition, try your provider. I have no idea what to do.
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