requa's profile

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96 Messages

Tuesday, January 24th, 2023 10:37 PM

New Incompatibility of Xfinity Visual Voicemail for Android

I am using a Samsung Galaxy S22 and have been through the VVM wringer one too many times. Today the app popped up a screen informing me that I needed to update the app in Google Play. Following the link took me to the Google Play Store with and option to uninstall or open the app, but no update. I tried a few times with no change. I then uninstalled the app and installed again, but it kept me in a loop of popup screens and returned to the original notice that gets me nowhere. I then uninstalled and rebooted, then installed an older version (2.9.0.007) from an APK source. This version is working fine. If I check the Play Store for app updates, it tells me I can update VVM to the new version 2.10.0.006. This is the version that will not work. Is there any way to make the newer version work, or to force Play Store to ignore that update?

Accepted Solution

requa

Contributor

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96 Messages

2 days ago

This morning both of our phones received the software update to the January 1 security patch. After completing the update, I then updated Xfinity Mobile Voicemail to the same current version as before (2.10.0.006) and it is now working properly on both devices, including the visual voicemail transcription. I did have to go back into settings to enable transcription again for some reason. Case closed, for now.

requa

Contributor

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96 Messages

2 days ago

Update: I spent an hour or more on combined calls with Comcast, then Comcast Advanced Care, then conferenced in with Samsung, but was unable to get this resolved. The techs reprovisioned my voicemail and my wife's, we uninstalled and reinstalled a few times, and still not getting past the screen advising me to update. Samsung support remoted into one of the phones and did some troubleshooting, identified some potential issues with VoLTE connectivity, but ultimately was unable to get any further. Samsung referred me to the nearest U-break I-fix location for hands-on troubleshooting. For now, I have uninstalled the current app and reinstalled the old version from an APK source. This at least works to provide access to visual voicemail transcription. I'm hoping our S22s will finally get the January update soon and maybe that will do something. Fingers crossed.

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