S

Visitor

 • 

14 Messages

Fri, Jan 14, 2022 9:57 PM

Closed

New device on old line/number

My sons phone stopped working so I added a line on my plan and purchased the device I had wanted to upgrade to. Is it possible to have the new number for that device switched to my old line so that I can take the new phone and keep my old number? 

MEGEDH

Contributor

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79 Messages

7 m ago

Contact customer service by calling 611 on one of your phones or use the chat feature when you are logged into your account and they can switch the numbers.  You can also just switch the SIM cards from phone to phone but should contact customer service for the numbers to be switched on your account.  

Official Employee

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219 Messages

7 m ago

Hi @starlight2205 thanks for sharing a post here in Xfinity Forums. This sounds like something that should be possible. Please do reach out to our Xfinity Mobile Specialists here (888) 936-4968.

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