New Customer from AT&T - Maiden name showing up when calling from 7+ years ago
We switched from AT&T Saturday. Before we switched when someone called on any cells on the account Wife's current married last name showed, actualy on all lines..i.e the account holder.......
Once we moved the cell to Xfinity it seems to have picked up her old maiden name from 7+ years ago. The online chat person simply said we do not support name ID, went to my local store and they looked in multiple places without any idea. My wifes current name is on both the normal account and the Cell account. My wife changed her last name several years back.
Is there an old Ghost account from this address before we were married in the systems? She had Comcast a long time ago....
Is there a natinal registery that has her old maiden name?
Any ideas how to get this fixed she would be appreciated very much!