FredEx's profile

Regular Contributor

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63 Messages

Mon, Jan 4, 2021 1:00 PM

Network Problems Today

Most of the day, (1/4/2021) I could not connect to a tower in Niles, MI. Also I get text message that basically says, "Something went wrong, try again later." Then it says if it continues to contact support. They are swamped. What is going on?

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FredEx

Regular Contributor

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63 Messages

2 m ago

Yes, this is months later. I got no help from support, they could not figure it out. I put on my retired tech pants, done it for 45 years, and thought about it. I popped out the SIM card and cleaned the contacts and popped it back in and that fixed the problem.

Now just a couple of weeks ago the same issue popped up. Not 100% the same, but just about. I skipped calling support or cleaning the SIM card again and made an appointment at an Xfinity store. The young woman there was very bright, she totally understood what I explained to her of what happened before and what was happening now. She tried a couple of things and said I needed a new SIM card. She put it in and got the phone set up and since it has worked better than it ever did. I get more bars, where I got 1 I get 2 or 3, and so on. I get higher data transfers. 

(edited)

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