R

Visitor

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7 Messages

Thu, Nov 24, 2022 11:09 PM

Need a direct chat reach out

I need someone on the Xfinity Mobile team to reach out to me for a direct chat please. I was lied to by your overseas “customer service” reps and set up to be [Edited: "Language"] out of my payment agreement. I need someone to assist me because I don’t appreciate once again being lied to. I have proof of what I was told which I can provide in a direct chat. 

Official Employee

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686 Messages

6 hours ago

Greetings, @Rcoopervictim! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried texting 888-936-4968, or reached out to our secure online chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile - where an Xfinity Mobile expert is available 24/7?

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