LBruzzone's profile

New Poster

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2 Messages

Sat, Aug 15, 2020 1:00 PM

My Samsung A70 phone is not making call outgoing or able to pick-up/answer some calls

My Samsung A70 phone is not making call outgoing or able to pick-up/answer some calls.

When dialing a number the phone is dead on the first call. I am always having to call a number two times before the ringing starts and connects. Also, I am not able to answer a call sometimes, it won't answer calls.

Responses

Accepted Solution

Official Employee

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11 Messages

8 m ago

A new software update is available that resolves this issue. If you don't receive the update automatically, you can download and install the update by going to Settings/Software update/Download and install. The new Software version: A705USQU1BTH1.

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New Poster

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3 Messages

9 m ago

This is happening to me and my wife.  We have Samsung A70 phones.  Neither one of us uses WiFi calling, and the same issue happens in many locations even with good signal strength.  We cannot call each other, or call out to other people. It is getting very frustrating.  The phone worked fine when I first got it, but now it is dropping incoming and outgoing calls all of the time.

New Poster

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2 Messages

9 m ago

DId you get an answer? I also have an A70 and suddenly it is not making calls and drops calls occasionally,too

LBruzzone

 

New Poster

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1 Message

9 m ago

This started to happen on my Samsung A70 as well in the past 4-5 days, I t got so bad I took it to an Xfinity strore while I was on the road and they told me it was a probem in Colorado and I was now in Indiana.  They suggested I reset my network, and of course that did not help.  I am now stuck on the road with no reliable communications and the stores are no help.  This does not seem to phase anyone at Xfinity, .

New Poster

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1 Message

9 m ago

This happened to my phone Samsung A70 as well and all I could do was to start making internet calls.  Obviously, this doesn't work all the time, but since I changed the settings my network calls are going through as well. What I wansn't prepared for when I left Verizon and changed to Xfinity Mobile was how much customer support I would be giving up! I'm more than tired of the stuping Assistant that never helps and never allows you to chat with a real human being. The only help we can get is going into a store which is several miles from our home. Rethinking this whole decision!!!

New Poster

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1 Message

9 m ago

My wife a70 and my a70 started dropping calls i took them to xfinity they said they wont help us so i took the phones to samsung..samsung said there is nothing wrong with phones..so xfinity made us buy new phones and we still have to pay for the other ones does any one know what we can do

New Poster

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4 Messages

9 m ago

Mine also stopped as well at the same date as other complaints.  Going to go to Xfinity store and swap out for iphone 11 that my wife is using successfully.  Something happened to their network in mid August that provides heck to A70 customers.

New Poster

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4 Messages

9 m ago

Update.  Samsung made a change to xfinity network on 8/15 that likely messed up all A70 phones.  Samsung isn't patching the network software so Samsung's fix is to replace all A70's with A71.  Xfinity hosed around w/ me so much on this I am going back to Verizon.

New Poster

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1 Message

9 m ago

I just went into a branch today with this same problem.  They told me that the A70 is no longer supported by the Xfinity network - no warning, no email notification, nothing.  The rep pulled another phone out while he was telling me this, so I was expecting to get a replacement on the spot.  He pulls a phone number from that phone, writes it down and tells me I have to call them to get a replacement phone.  I said, how am I supposed to call this number when my phone doesn't work. He said sorry I can't help you - we can't do exchanges right now, the fastest way to get a new phone is by calling the number.  Zero concessions and loads of apathy for my situation.  So I go home, and I'm now on hour 3.5 of being on hold with this mobile support number, of which I called through my amazon echo. Still zero resolution.  Looking like I will cancel and join with someone else.

Frequent Visitor

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5 Messages

9 m ago

Have you tried using Wi-Fi calling when you see this failure?

Frequent Visitor

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5 Messages

9 m ago

Have you tried using Wi-Fi Calling? In the dialer select the 3 dots in the upper right-hand corner and select Settings. You will find an option for Wi-Fi calling there.

Official Employee

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11 Messages

9 m ago

Have you tried Wi-Fi Calling as an interim solution?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

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2 Messages

9 m ago

Last updated 8/31/20

 

We are still investigating the root cause of this issue. However, we have discovered that toggling Airplane mode ON for a few seconds then OFF again will provide some temporary relief. 

 

Our priority is still to find a more permanent solution, which we are working on with our teams and business partners.

 

If you need assistance and/or would like to go through the steps to get a warranty replacement, please call us.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

9 m ago

I am also having this issue and spent hours waiting and working xfinity reps. How do I direct message you to get this issue resolved?

Frequent Visitor

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5 Messages

9 m ago

Sorry for the inconvenience. Would you be willing to work with a Samsung engineer to troubleshoot this issue? If so, please send me a direct message and I will provide the contact information. Also, as a temporary solution, have you tried using WiFi Calling? WiFi Calling can be turned on by going to the Dialer, select the three dots in the upper right-hand corner, then select Settings. You will see an option to turn on WiFi Calling. 

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